Proofpoint Email security Engineer (L3)

Job Description:

ESK Technologies is seeking an experienced Proofpoint Email security Engineer (L3) to join our team in Bangalore.

Job Title : Proofpoint Email security Engineer (L3)

Experience : 5 to 6 Years

Location : Bengaluru

Qualification : • Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field. • 6-8 years of overall IT experience, with a minimum of 3 years focusing on Proofpoint Email Security solutions.

Job Summary:
We are looking for a dedicated Proofpoint Email Security Analyst with 6-8 years of overall experience, including at least 3 years as Proofpoint admin specialized in Proofpoint Email Security solutions. This role will involve acting as the primary point of contact for operational ticket resolution, enhancing email security measures, and providing documentation support. The ideal candidate will have a strong background in email security, troubleshooting, and vendor collaboration.

Key Responsibilities:

1. Operational Support:
   • Act as the primary point of contact for resolving operational tickets related to Proofpoint Email Security.
   • Working experience and understanding of the email protocols like SMTP, SPF, DKIM and DMARC
   • Provide safe listing and block listing support for domains and email addresses.
   • Conduct phishing email analysis and troubleshoot issues concerning non-delivery of emails.
   • Creation and modification of Email firewall / spam rules as per service tickets to address specific security requirements.
   • Ensure email security gateways are configured and updated with advanced cybersecurity features and rules.
   • Working experience with email MTAs, SPAM filters management 
   • Knowledgeable about the ITIL procedures, Incident and Service request management, SLA hygiene etc.
2. Documentation and Monitoring:
   • Create and maintain Standard Operating Procedures (SOPs) and other documentation for email security processes.
   • Monitor email security alerts and manage responses based on alerts generated by the Proofpoint Email Monitoring system.
3. Design and Configuration:
   • Provide design and configuration support for the deployment and transition of the Proofpoint Email Security solution.
4. Vendor Collaboration:
   • Collaborate with vendors for the timely resolution of platform-related tickets and enhance overall email security performance.
5. Mitigation Implementation:
   • Assist with the implementation of countermeasures and mitigating controls for identified email security issues.
6. Technical Knowledge:
   • Utilize knowledge of multi-cluster Proofpoint setups to enhance security strategies and configurations.

Qualifications:

• Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field.
• 6-8 years of overall IT experience, with a minimum of 3 years focusing on Proofpoint Email Security solutions.
• Strong understanding of email security protocols, including safe listing, block listing, domain on/off boarding, URL/attachment defense and phishing analysis.
• Good experience with email MTAs, SPAM filters, and products similar to Postfix or Sendmail
• Excellent troubleshooting and problem-solving skills.
• Proven ability to create clear and concise documentation, including SOPs.
• Effective communication and collaboration skills for working with vendors and internal teams.
• Relevant certifications (e.g., CISSP, CISM, or equivalent) are highly desirable.
• Willing to work in rotational shifts and 24*7 support.